Online Store Return Policy: If you are not satisfied with your Smart Watch Purchase for any reason, your first priority for a refund or replacement is to submit your request to us in writing or verbally through customer services within 14 days from the date of receipt.

After your return request reaches us, Smart Watch evaluates its compliance with the return conditions specified below. Devices in the electronics category are excluded from the right of withdrawal when unpacked and used. Electronic products that are used/data transferred/matched are not suitable for resale since they are legally considered second-hand. You will find the distance sales contract, legal regulations and warning note on the box. If the technical service confirms that the devices are not used, your products will be taken back through our contracted shipping company. The return shipping cost of the product or products you will return belongs to the seller in the first place. In the following process If there is no problem with the device and it is confirmed by the seller that there is no problem (if it is explained and shown to the customer with visual support), the customer must pay the shipping costs for the second or more arbitrary shipments.

The refund will be processed within 14 days of your products reaching us, using the same method you used to make the payment. The refund will be reflected on your credit card within 2-10 business days under normal conditions, but may vary depending on your bank's procedures.

General Return Conditions

1. Returns must be made with the original box or packaging. 2. Returns of products whose original box/packaging is damaged, missing, lost its resalability, and cannot be purchased by another customer are not accepted.

2. Headphones may be excluded from the right of withdrawal due to hygiene rules. Chargers are excluded from the right of withdrawal.

3. The return form, which includes the fields on the original invoice regarding the return, must be fully filled out and signed and sent to us along with the product you wish to return.

4. We can plan the return of the products you want to return for you. The return shipping costs of the returns carried by the cargo companies we have an agreement with will be covered by us. Otherwise, the cargo company will charge you a shipping fee.

Return of Damaged or Defective Products

When receiving your order, make sure to check that the products are COMPLETE, INTEGRATED and come with an INVOICE. If the invoice for your order has not been delivered by the cargo officer, you must contact us at 05423415194. Exchanges and returns cannot be made without presenting the original receipt/invoice. In invoices issued in the name of a company, exchanges or returns can be made with the return invoice of the purchasing company.

The cargo officer will obtain a signature from you stating that you have received the products completely and intact. If there are damaged products, you should not accept these products and have the cargo officer draw up a report. The replacement of these products will be carried out within 14 business days. In this case, you will not be charged an additional shipping or product fee.

For the return of damaged or defective products that were received without being noticed during delivery, our Customer Services department may request that you send a photo showing the damage or defect of the product. If it is determined that the damage or defect is not caused by the consumer as a result of the examination, a one-to-one replacement will be made. The return fields on the original invoice must be filled in completely and sent to us after it is signed, together with the product to be replaced.

Return of Missing or Wrong Items

If there is a missing item in your order, you should note this before receiving your other items and signing for the missing items. On the other hand, if there is an incorrect item in your order, you should not receive the item and indicate this in writing on the delivery note.

For your return and exchange requests regarding your order, you can contact us at kssosyalmedya@gmail.com or call us at 05423425194.